Product announcements Archives

Rate Conversation

by Craig Hengel | Sep 1, 2019 | Product announcements

We’ve just released the Rate Conversation feature – allowing you to take part in optimizing the scripts of both our automations and concierges.

Known for our commitment to constant and never-ending improvement, we’ve refined our system over the span of 1,000,000 conversations! Now your input can have a direct impact on the continued evolution of the Verse platform.

As you may already know, we use a cutting edge blend of automation, human response, and inbound call answering. 24/7. 365. With the options for long-term nurture. In short, we’re bridging the gap between sales and marketing by qualifying leads through genuine conversations and efficient workflows.

However, in order to achieve this mix of quality and quantity, we’re building systems that will utilize machine learning, automation, and smart cadences. Basically, our systems will become even more efficient and quick at identifying who’s a qualified lead vs. the clients who aren’t worth your time. Automated scripts will increasingly illicit more consistent engagement from your leads. This same automation will play a role in streamlining the simpler exchanges – thereby freeing up our trained concierges to have more meaningful conversations with those leads.

Human expertise and technology are paving the way towards optimizing the how, the what, and the when of lead follow up.

For instance, this principle is something that we’re already leveraging with our long-term nurture cadence. Verse Nurture is a follow up is designed to engage with leads over the span of 6 months, curtailing the possibility of your leads slipping through the cracks. Most importantly, this long term engagement has given us the chance to hone in on increases in engagement rate.

Rate Conversation

Firstly, this feature provides yet another avenue to react and respond to customer feedback! We value your insight so this kind of transparency and responsiveness is already something that we practice via our Success Team or even our Mastermind Community. The latter of which functions as both resource and community platform.

So with Rate conversation, you can grade conversations of any lead that we’ve qualified or unqualified. Also, you have the option of providing any additional comment. It’s this level of direct and honest feedback that will aid us in refining and even personalizing the way we engage with your leads.

Rather than waiting for a million more conversations, you can help expedite our next leap in efficiency with a single click of a button.

To get started:

Access either the Qualified or Unqualified tab beneath the “My Leads” category
Select any one of the lead profiles shown
Scroll, and simply select the emoji that best reflects your satisfaction with the conversation.

And there you have it. Now get out there and and start making an impact on the world of lead engagement.

How Verse’s New Nurture Feature Revolutionizes Lead Engagement

by Kelsey McKinny | Jan 2, 2019 | Product announcements

Every successful agent knows that the “follow up” to a lead can make or break its success in conversion. Like we’ve alluded to before, the entire sales cycle in buying a home can be long and arduous, and oft-times calls for an agent to nurture a lead throughout that time for both the buyer and the agent. On average, the amount of time it takes the buyer to go from online inquiry to actually signing on the dotted line is upwards of 1 year. So often during this exploratory time, the buyer is really just scanning the internet to see what the market might look like. Perhaps they put their information into a lead generating service like Trulia or Zillow. You then receive the lead and begin getting to work on following up with the lead. If you’re the average agent, chances are you’re going to attempt to contact the lead a measly 1.3 times. This number is far too low, and needless to say satisfy the amount of nurture that an average lead requires. Heck, if you’re lucky, maybe you’ll be the first agent to contact the lead. If so, studies indicate you have a 72% chance of working with that lead. Otherwise, surely some other agent is going to come in and scoop up your missed opportunity.

However, you’re a seasoned veteran in this game–you don’t want to leave your success to chance…

If only there was a service that did the heavy lifting for you. If only there was a company out there keeping these long-term leads warm for you with constant contact over the long haul so you don’t have to…If you’ve been a Verse user for some time now, you know what Verse is all about.

With Verse you see a 300X higher conversion rate with your leads.
You have power of a tech-powered, human operated inside sales team working on your behalf to contact and qualify your leads 24/7/365
Your leads are being responded to 10 times over a 2 week span.*
Every lead is responded to within 5 minutes.
Whenever a lead is qualified you are notified immediately via SMS text message.
If for some reason you don’t have the resources to completely follow up with the leads that are being qualified that you can refer the lead within a community of 30,000 connected agents and get a commission from that lead once it’s converted.

And if you haven’t worked with us… now you know. We’ve been helping top teams for a while now. After learning what works we noticed the massive opportunity that wasn’t being taken advantage of – one which we alluded to above.

Leads were far too often contacted within the first few weeks of inception but left to wither away as the months rolled along…

But that is a thing of the past now.

With Verse Nurture, you are exposed to all of the benefits described above. On top of that, you are also aided in the long term nurture of any and all leads that come your way. With Nurture we respond to leads on your behalf for up to 6 months! After Verse’s initial engagement process has ended, you now have the ability to Nurture the lead over the long haul.

With Verse, you now position yourself to be the first agent to contact the lead (within 5 minutes), VASTLY exceed the industry standard of the amount of attempts, and you are keeping the lead influenced with your expertise for the entire length of the sales cycle.

Once you’re ready to upgrade your lead strategy, click here